Our return window
You may return any item within 30 days of the delivery date. We do not ask why.
Condition
Filters must be unused and unopened, in their original packaging. A water filter cartridge that has been fitted to an appliance and had water run through it cannot be resold or restocked for hygiene reasons, so it is not returnable unless it is defective or we sent the wrong part.
How to start a return
- Email Zackexclusivehub@gmail.com with your order number and the item you are returning.
- We reply within one business day with a return address and a return authorisation number.
- Pack the item in its original packaging, write the authorisation number on the outside, and send it back.
Please do not send anything back before you have the authorisation number, because unmarked parcels cannot be matched to an order.
Who pays return shipping
You cover return postage on a change-of-mind return. We cover it, and refund your original cost in full, in every case where the fault is ours: a defective cartridge, the wrong item shipped, or an item damaged in transit. In those cases we email you a prepaid label, so there is nothing for you to pay.
Refunds
Refunds are issued to the original payment method within 3 business days of the return arriving and being inspected. Your bank or card issuer then takes a further 5 to 10 business days to post the credit, which is outside our control. There is no restocking fee and no deduction for the original free shipping.
Exchanges
If you ordered the wrong filter number, the fastest route is to return the unopened item for a refund and place a new order for the correct one. That gets the right cartridge to you without waiting for the return to arrive first. Use our filter finder, or email us the model number off your appliance and we will identify the right part for you.
Defective items
If a cartridge leaks, will not seat, or visibly fails, email us with your order number and a photograph. We ship a replacement immediately at our cost. You are not asked to return the faulty item first.
Contact
Atoorco
23410 N Elm Rd, Lincolnshire, IL 60069, United States
Email: Zackexclusivehub@gmail.com