{"id":260,"date":"2025-12-16T07:10:22","date_gmt":"2025-12-16T07:10:22","guid":{"rendered":"https:\/\/atoorco.com\/atoorco\/?page_id=260"},"modified":"2026-05-08T16:20:07","modified_gmt":"2026-05-08T16:20:07","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/atoorco.com\/atoorco\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_247938399\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-281366801\">\n\n\n\t<div id=\"col-1314730632\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-4128586510\" class=\"text\">\n\t\t\n\n<h1><strong>Return and Refund Policy<\/strong><\/h1>\n<p><strong>Status:<\/strong> 01.01.2025<\/p>\n<hr \/>\n<h2><strong>1. Voluntary 30-Day Return Policy<\/strong><\/h2>\n<p>In addition to the statutory 14-day withdrawal right, we offer a <strong>voluntary return policy of 30 days<\/strong> from the date of delivery.<\/p>\n<h3><strong>Return Conditions<\/strong><\/h3>\n<p>The following conditions must be met for a return to be accepted:<\/p>\n<ul>\n<li>The item must be in <strong>new and unused condition<\/strong><\/li>\n<li>The item must be <strong>unworn \/ uninstalled \/ unchanged<\/strong> (normal inspection is allowed)<\/li>\n<li><strong>Original packaging, labels, and accessories<\/strong> must be included<\/li>\n<li><strong>Free items, bundles, and manuals<\/strong> must be returned completely<\/li>\n<\/ul>\n<p>If signs of use, missing labels, or damaged packaging are found, we reserve the right to deduct a <strong>reduction in value according to \u00a7 357 (7) BGB<\/strong> from the refund amount.<\/p>\n<hr \/>\n<h2><strong>2. Who bears the return shipping costs?<\/strong><\/h2>\n<h3><strong>A) Returns without quality issues<\/strong><\/h3>\n<p>(e.g. wrong size, color, or not satisfied)<\/p>\n<p>\u27a1\ufe0f The <strong>customer bears the return shipping costs<\/strong>.<\/p>\n<h3><strong>B) Returns due to defect \/ transport damage \/ wrong delivery<\/strong><\/h3>\n<p>\u27a1\ufe0f We cover the return shipping costs <strong>if reported within 7 days after delivery<\/strong>.<br \/>\u27a1\ufe0f In this case, we provide a <strong>free return label<\/strong>.<\/p>\n<p><strong>Note:<\/strong> The 7-day period applies only to free returns, not to the statutory withdrawal right.<\/p>\n<hr \/>\n<h2><strong>3. Damaged, defective or wrong items<\/strong><\/h2>\n<p>If your order arrives damaged, incomplete, incorrect, or faulty, please contact us within 7 days of receipt:<\/p>\n<p><strong>Email: <\/strong><a href=\"mailto:support@atoorco.com\">support@atoorco.com<\/a><br \/><strong>Phone:<\/strong> +49 2451-4906310<\/p>\n<p>Please provide <strong>clear photos or videos<\/strong> as proof.<\/p>\n<p>After review, we will offer:<\/p>\n<ul>\n<li>Replacement delivery<\/li>\n<li>Refund of purchase price<\/li>\n<\/ul>\n<p>\u26a0\ufe0f Please do not return any goods before receiving our return instructions.<\/p>\n<hr \/>\n<h2><strong>4. Return process<\/strong><\/h2>\n<p>To return an item:<\/p>\n<ol>\n<li>Email: <a href=\"mailto:support@atoorco.com\">support@atoorco.com<\/a><\/li>\n<li>Include:\n<ul>\n<li>Order number<\/li>\n<li>Customer name<\/li>\n<li>Reason for return<\/li>\n<\/ul>\n<\/li>\n<li>Wait for confirmation and instructions<\/li>\n<li>Pack the item securely in original packaging<\/li>\n<li>Send it to the return address below<\/li>\n<\/ol>\n<p><strong>Return Address:<\/strong><br \/>Autozubeh\u00f6rbeumers<br \/>Karl-Arnold-Str. 41<br \/>52511 Geilenkirchen<br \/>Germany\u00a0<\/p>\n<hr \/>\n<h2><strong>5. Refunds<\/strong><\/h2>\n<p>After receiving and inspecting your return:<\/p>\n<ul>\n<li>You will receive email confirmation of approval or rejection<\/li>\n<li>Refunds are issued to the original payment method (Stripe)<\/li>\n<li>Processing time: 5\u201310 business days after approval<\/li>\n<\/ul>\n<hr \/>\n<h3><strong>Shipping cost refunds<\/strong><\/h3>\n<p>As shipping within Germany and the United States is currently free, there are no refundable shipping costs.<\/p>\n<hr \/>\n<h2><strong>6. Exclusions from return \/ withdrawal<\/strong><\/h2>\n<ul>\n<li>Sealed hygiene items once unsealed<\/li>\n<li>Personalized or custom-made products<\/li>\n<li>Perishable goods<\/li>\n<li>Goods inseparably mixed with other items<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>7. Refused delivery \/ non-accepted shipment<\/strong><\/h2>\n<ul>\n<li>Do not refuse delivery without contacting support first<\/li>\n<li>If refused without agreement and lost: No refund possible<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>8. Loss during transport<\/strong><\/h2>\n<p>If tracking shows delivered but you did not receive it:<\/p>\n<ul>\n<li>Check tracking details<\/li>\n<li>Contact shipping provider<\/li>\n<li>Contact us for assistance<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>9. Address changes \/ cancellation<\/strong><\/h2>\n<ul>\n<li>Address changes are not possible after shipment<\/li>\n<li>Shipped orders cannot be cancelled<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>10. Complaints<\/strong><\/h2>\n<p>Autozubeh\u00f6rbeumers<br \/>Email: <a href=\"mailto:support@atoorco.com\">support@atoorco.com<\/a><br \/>Phone: +49 2451-4906310<\/p>\n<hr \/>\n<h2><strong>11. Contact<\/strong><\/h2>\n<p>Autozubeh\u00f6rbeumers<br \/>Karl-Arnold-Str. 41<br \/>52511 Geilenkirchen, Germany<\/p>\n<p>VAT ID: DE309188492<br \/>Phone: +49 2451-4906310<br \/>Email: <a href=\"mailto:support@atoorco.com\">support@atoorco.com<\/a><\/p>\n<p><strong>Business Hours:<\/strong><br \/>Monday \u2013 Saturday: 10:00 \u2013 18:00<br \/>Sunday: Closed<\/p>\n\t\t\n<style>\n#text-4128586510 {\n  color: rgb(0,0,0);\n}\n#text-4128586510 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_247938399 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgba(199, 191, 180, 0.541);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-260","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/atoorco.com\/atoorco\/wp-json\/wp\/v2\/pages\/260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atoorco.com\/atoorco\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atoorco.com\/atoorco\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atoorco.com\/atoorco\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/atoorco.com\/atoorco\/wp-json\/wp\/v2\/comments?post=260"}],"version-history":[{"count":0,"href":"https:\/\/atoorco.com\/atoorco\/wp-json\/wp\/v2\/pages\/260\/revisions"}],"wp:attachment":[{"href":"https:\/\/atoorco.com\/atoorco\/wp-json\/wp\/v2\/media?parent=260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}