{"id":261,"date":"2025-12-16T07:10:39","date_gmt":"2025-12-16T07:10:39","guid":{"rendered":"https:\/\/atoorco.com\/atoorco\/?page_id=261"},"modified":"2026-05-08T16:11:06","modified_gmt":"2026-05-08T16:11:06","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/atoorco.com\/atoorco\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_29128194\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1105140816\">\n\n\n\t<div id=\"col-913055070\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1223919248\" class=\"text\">\n\t\t\n\n<h1><strong>Shipping Policy<\/strong><\/h1>\n<p><strong>Effective Date: 01.01.2025<\/strong><\/p>\n<h3><strong>1. Shipping Area<\/strong><\/h3>\n<p>Autozubeh\u00f6rbeumers currently ships <strong>within Germany and the United States<\/strong>.<br \/>Orders with delivery addresses outside these countries cannot be processed or shipped at this time.<\/p>\n<hr \/>\n<h3><strong>2. Shipping Costs<\/strong><\/h3>\n<p>Standard shipping within <strong>Germany and the United States<\/strong> is free of charge.<\/p>\n<p>If special shipping methods or limited-time promotions (e.g. express shipping) are offered in the future, any applicable costs will be clearly displayed before completing the order.<\/p>\n<p>Free shipping applies only to delivery to you.<br \/>Return shipping costs are handled according to our return and refund policy.<\/p>\n<hr \/>\n<h3><strong>3. Processing &amp; Shipping<\/strong><\/h3>\n<p>Orders are automatically processed after payment is received.<\/p>\n<p>Typical processing time: <strong>1\u20132 business days<\/strong><\/p>\n<p>After shipment, you will receive a shipping confirmation by email.<br \/>This includes a tracking number if available.<\/p>\n<p>Shipping is carried out by selected carriers, such as:<\/p>\n<ul>\n<li>DHL<\/li>\n<li>DPD<\/li>\n<li>Hermes<\/li>\n<\/ul>\n<hr \/>\n<h3><strong>4. Delivery Time<\/strong><\/h3>\n<p>Estimated delivery time:<\/p>\n<ul>\n<li><strong>Germany:<\/strong> 3\u20137 business days after shipment<\/li>\n<li><strong>United States:<\/strong> 5\u201310 business days after shipment<\/li>\n<\/ul>\n<p>Including processing time, the estimated total delivery time is:<\/p>\n<ul>\n<li><strong>Germany:<\/strong> 4\u20139 business days after payment<\/li>\n<li><strong>United States:<\/strong> 6\u201312 business days after payment<\/li>\n<\/ul>\n<p>Delays may occur due to holidays, strikes, or unforeseen circumstances.<\/p>\n<hr \/>\n<h3><strong>5. Tracking<\/strong><\/h3>\n<p>After shipment, you can track your order:<\/p>\n<ul>\n<li>via the tracking link in the shipping confirmation email<\/li>\n<li>or directly on the carrier\u2019s website using the tracking number<\/li>\n<\/ul>\n<p>Once the package is handed over to the shipping carrier, they are responsible for delivery.<\/p>\n<hr \/>\n<h3><strong>6. Correct Delivery Address<\/strong><\/h3>\n<ul>\n<li>Full name<\/li>\n<li>Street and house number<\/li>\n<li>Postal code and city<\/li>\n<li>Optional: additional delivery details<\/li>\n<\/ul>\n<p>Incorrect or incomplete address details may result in delays or additional costs.<\/p>\n<hr \/>\n<h3><strong>7. Package Inspection &amp; Damages<\/strong><\/h3>\n<p>Please check your package upon delivery whenever possible.<\/p>\n<p>If the package is visibly damaged, we recommend documenting it with photos and reporting it to the carrier immediately.<\/p>\n<hr \/>\n<h3><strong>8. Unclaimed Shipments<\/strong><\/h3>\n<p>Please do not refuse delivery without contacting our customer service first.<\/p>\n<p>Uncoordinated returns may result in reduced or no refund.<\/p>\n<hr \/>\n<h3><strong>9. Failed Delivery<\/strong><\/h3>\n<p>If tracking shows \u201cdelivered\u201d but you have not received the package:<\/p>\n<ul>\n<li>check with neighbors or safe drop-off locations<\/li>\n<li>contact the shipping carrier<\/li>\n<li>then contact our customer service<\/li>\n<\/ul>\n<hr \/>\n<h3><strong>10. Order Cancellation<\/strong><\/h3>\n<p>Orders are usually processed immediately after being placed and therefore cannot always be cancelled or changed.<\/p>\n<p>After shipment, cancellation is no longer possible.<\/p>\n<hr \/>\n<h3><strong>11. Contact<\/strong><\/h3>\n<p>Autozubeh\u00f6rbeumers<br \/>Karl-Arnold-Str. 41<br \/>52511 Geilenkirchen<br \/>Germany<\/p>\n<p>Email: <a href=\"mailto:support@atoorco.com\">support@atoorco.com<\/a><br \/>Phone: +49 2451-4906310<\/p>\n<p>Business Hours:<br \/>Monday \u2013 Saturday: 10:00 \u2013 18:00<br \/>Sunday: Closed<\/p>\n\t\t\n<style>\n#text-1223919248 {\n  color: rgb(0,0,0);\n}\n#text-1223919248 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_29128194 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgba(199, 191, 180, 0.541);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-261","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/atoorco.com\/atoorco\/wp-json\/wp\/v2\/pages\/261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atoorco.com\/atoorco\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atoorco.com\/atoorco\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atoorco.com\/atoorco\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/atoorco.com\/atoorco\/wp-json\/wp\/v2\/comments?post=261"}],"version-history":[{"count":0,"href":"https:\/\/atoorco.com\/atoorco\/wp-json\/wp\/v2\/pages\/261\/revisions"}],"wp:attachment":[{"href":"https:\/\/atoorco.com\/atoorco\/wp-json\/wp\/v2\/media?parent=261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}